Manage help videos
Open Content → Help Videos to maintain the tutorial library shown under Help.
Add or update a tutorial
- Create a video entry or open an existing one.
- Under Upload new video, enter Title, and add Duration and Subtitle as needed.
- Select the Audience: learners, staff, or both.
- Drop an MP4 into the video area or click it to browse. Add an optional JPG, PNG, or WebP under Thumbnail image.
- Select Upload video, wait for the success message, and check the Help page in the intended portal.
Choose the audience
| Audience | Learners portal | Staff portal |
|---|---|---|
| Learners | Shown | Hidden |
| Staff | Hidden | Shown |
| Both | Shown | Shown |
Only users with help-content management access can maintain the library. Ordinary users can view tutorials available to their portal.
If a video is missing, check its audience and saved status before asking the viewer to refresh. Remove or update outdated tutorials when the corresponding workflow changes.